School & Welfare

Welfare

At Frances King, we believe that our students’ safety, health, and happiness are very important. All of our staff are aware of the most important issues and receive relevant training including in; first aid, fire training and safeguarding.

If you have any problems in London, please come and talk to our friendly Client Services Team, led by Paul Mavin, as they can give you help and advice on many issues such as

  • Medical problems and finding a doctor or dentist
  • Personal or Emotional issues such as feeling stress, lonely or homesick
  • Problems with private accommodation
  • What to do if you lose your possessions or documents

Anything you tell them will be kept completely confidential. You can speak to them

  • in the office at 77 Gloucester Road
  • by phone: +44 20 78706533 during the day or +44 7501 742544 evenings and weekends
  • by email: fkclientsvcs at francesking dot com

Welcome Pack

When you arrive you will receive a Welcome pack containing lots of useful information such as

  • Our Student Guide
  • Personal Safety information about the building and the city
  • The current Activity Programme

Student Guide

Our Student Guide contains lots of information to help you make the most of your stay in London and Dublin and to help ensure your enjoyment and safety. The Student Guide includes

  • Names and photos of key staff members
  • School Services for students
  • Keeping in touch with friends and family
  • What to do if you have a problem or complaint
  • Rules and information
  • What happens when you finish your course
  • Health matters – where to find accident and emergency services
  • The law and legal matters
  • Personal safety
  • Visas, work permits, immigration matters
  • Life in London/Dublin including details of Public transport
  • Things to do in London/Dublin
  • Useful websites
  • Frances King Charter

For our Student Guide  click here.

Safeguarding

The school has policies and staff training in place to foster the welfare of vulnerable adults and students under the age of 18.

See our  Safeguarding and Child Protection Policy here.

Students Under the age of 18 on Adult courses

When we accept students under the age of 18 on adult courses we give them special attention. They are introduced to the Welfare team in the first week, have a special Handbook and in summer a dedicated Activity Programme just for under 18s.

For our Handbook for Under 18s in London  click here.

Special learning needs

Please consult us well in advance if you have special learning needs. We can sometimes help students with difficulties with their sight or their hearing but our courses are not suitable for those who are the completely blind or the very deaf. Please tell us in advance if you are dyslexic. If you are planning to take an examination we may be able to make special arrangements.

Mental health issues

We are unable to accept those with significant mental health problems and if in doubt please consult us before enrolling yourself or others with any history of mental health problems so that we can advise.

Physical disability

Due to the age and traditional design of our schools we are not accessible for wheelchair users or those who have difficulties using stairs.